User Experience Researcher

Capillary Technologies
2 - 9 yrs exp
2 - 9 yrs exp
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About opportunityAbout opportunity

Who we are

Capillary’s technology solutions help businesses get ahead of the digital evolution and stay ‘Always Consumer Ready’. Over 300 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 300 million consumers and 25,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 700 Capillary associates across 11 global offices are continually innovating to find new ways for brands to make their consumers’ lives easier, and experiences memorable. Explore more at

The design team at Capillary is an interesting mix of engineers, artists and researchers who bring in a multi-disciplinary approach towards design. We believe in hiring the top design talent from IITs, NID and prominent art schools. We love designers who are passionate about their craft and approach their work as artisans. We are currently looking for a Senior user researcher who can help us distill the most pressing needs of our users. The user researcher will work closely with a senior product manager.

What you will do

  • Understand the business users of our products
  • Unearth the end user goals, needs and aspirations
  • Champion end user empathy across the organisation
  • Interview, document & synthesise insights
  • Build a precise persona of our business users

Who you are

  • You love conversing with people
  • You are an empathetic listener
  • You elicit the trust of end users
  • You have mastered design research methods
  • You understand how products can connect emotionally to customers
  • You have a strong portfolio of research stories

What we value

  • Stories which enlighten

What is in it for you

  • You will travel the globe
  • You will have complete freedom to practise your research methods
  • You will work with a fun team of experienced designers and product managers
  • You will have a Macbook Pro
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Hiring Team
About Capillary Technologies

Capillary, founded in 2008, provides OmniChannel Engagement and Commerce solutions that help consumer brands increase customer reach, engagement, sales and loyalty. We are backed by prominent venture capital investors including Warburg Pincus, Sequoia Capital and Qualcomm Ventures. Not only have we been featured in the top 5 enterprise startups out of India, but our fun-loving team works in a culture that rewards bright, driven individuals and gives them space for their creativity.

With a solution suite that includes CRM & Loyalty, MartJack E-Commerce Platform, Marketing Cloud, Customer Analytics, and O2O Commerce, we connect 150 million consumers, enables 20,000+ stores and 250+ enterprise e-commerce implementations across 30 countries – including for leading brands like Unilever, Walmart, Madura Fashion, Starbucks, and Puma. You can find out more about us on our Quora blog or by checking out this quick, introductory video.

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