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Technical Architect

ITC Infotech
Bengaluru
10+ years
Bengaluru
10+ years
Microsoft
Dynamics
CRM
Last active
149
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Usually replies in 4 days
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Active
Usually replies in 4 days
149
Microsoft
Dynamics
CRM

  About opportunity

  • 10+ years of project experience and 5+ years of consulting experience
  • Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to large sized Dynamics 365 (CRM) projects.
  • Facilitates discussions with business and technical stakeholders to extract critical business requirements and present a technical vision and solutions in the array of software products, customizations, and integrations to meet those needs within Dynamics 365 (CRM).
  • Deep knowledge of the Dynamics CRM, Customer Engagement, USD, Interactive Service Hub, Field Service and Portals.
  • Strong understanding of when to use of native features and when it is appropriate to use custom development.
  • Ability to successfully communicate this information to both internal and client teams.
  • Participates with implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
  • Provides leadership and technical guidance to the project team throughout the implementation to ensure accurate delivery of project plans.
  • Maintains knowledge of third party software vendors to leverage complementary offerings and effectively compare and contrast solutions.
  • Provides current best practices and solution alternatives as part of functional or technical design documents.
  • Communicates complex topics regarding solutions and related projects to audiences both with and without deep technical skills.
  • Ability to be client-facing including effectively communicating with the client, leading meetings, and capturing and distributing action items.
  • Assists with upgrades of on-premises CRM environments and migration to D365 cloud
  • Professional certification in CRM or agree to achieve appropriate certification in agreed upon timeframe
  • Experience implementing and customizing Dynamics CRM and Dynamics 365
  • Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes
  • Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
  • Experience with Microsoft Suite
  • Understanding of CRM API, REST/ODATA and SOAP endpoints
  • Experience with .NET, SQL Server, JavaScript and C#
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Technical Architect

ITC Infotech   •   Bengaluru