Solutions Architect

Capillary Technologies
Bengaluru
5 - 9 yrs exp
5 - 9 yrs exp
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Job description

Solution Architect is responsible for design and delivery of innovative CRM & ecommerce solutions for large enterprise customers, using Capillary’s Omnichannel CRM & ECommerce platform. You will engage with business stakeholders at start of the project, understand their requirements, business work flows and processes, and then stay engaged as Solution Architect through the entire project lifecycle. You will work with multiple internal teams including Sales, Product Management, Engineering and Delivery, to drive excellence in design and delivery of SaaS solutions to the market. Solution Architect (SA) role is part of the Solution Engineering team at Capillary.

Roles & Responsibility

  • Understand and scope-out business requirements, work flows and IT environment of Enterprise customers and design ecommerce solution on Capillary platform to meet these requirements
  • Work closely with Sales, Product Management, Engineering teams to plan, project manage and deliver the final solution to Customer on time and quality
  • Map customer requirements to Capillary product suite and perform gap analysis
  • Build the detailed solution specifications and related documents like functional specification, technical blueprint, data flow diagrams, user journeys and mocks
  • Represent and lead solution walkthroughs with customers
  • Work with Solution Engineering, Delivery and Product team to build prototypes, proof of concepts and demo for Customer to get necessary sign-off
  • Work with the product and engineering team to design and review new features and product enhancements required by customer
  • Scope out 3rd party integration with Capillary platform, build technical design and architecture for these integrations, and lead the implementation with Engineering team.
  • Post-implementation, handover to Delivery team with necessary documents and knowledge transfer for ongoing support and maintenance
  • Provide support inputs in case of future issues and outages
  • Maintain current and in-depth knowledge of the entire Capillary product suite & platform capabilities.

Desired Skills

  • Prior hands-on experience in application development, system design and software development lifecycle
  • Experience in Mobile, Web and Social Apps design & development
  • In-depth understanding of cloud-based applications
  • Experience in API development and API-based application development
  • Ability to analyse multiple use-cases and corner cases to design comprehensive solution
  • Ability to directly engage with customer to understand work and process flows in diverse business verticals like Retail, F&B and Ecommerce etc
  • Excellent communication, critical thinking, analytical, and presentation skills
  • Previous experience in retail tech, CRM or ecommerce domain will be a plus
  • Project management and client-side experience will be a plus
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About Capillary Technologies

Capillary, founded in 2008, provides OmniChannel Engagement and Commerce solutions that help consumer brands increase customer reach, engagement, sales and loyalty. We are backed by prominent venture capital investors including Warburg Pincus, Sequoia Capital and Qualcomm Ventures. Not only have we been featured in the top 5 enterprise startups out of India, but our fun-loving team works in a culture that rewards bright, driven individuals and gives them space for their creativity.

With a solution suite that includes CRM & Loyalty, MartJack E-Commerce Platform, Marketing Cloud, Customer Analytics, and O2O Commerce, we connect 150 million consumers, enables 20,000+ stores and 250+ enterprise e-commerce implementations across 30 countries – including for leading brands like Unilever, Walmart, Madura Fashion, Starbucks, and Puma. You can find out more about us on our Quora blog or by checking out this quick, introductory video.

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