Information Technology Manager

Cleartrip
Bengaluru
10 yrs exp
10 yrs exp
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About opportunityAbout opportunity
  • Manage the IT Infrastructure environment for desktop support, nationwide office network, call center apps, and corporate apps. DC, Application & Database Servers (ERP, CRM), Fileserver, DHCP, Proxy, VPN, Firewall, Antivirus, VLAN, Dialers, IPLC, PRI Line etc.
  • Manage and develop IT staff, including, training, evaluation, guidance, discipline.
  • Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
  • Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

Required Skills:

  • Experience: 10+ years
  • Experience in Call Center Management, Network Management, System, In-House IT
  • Experience troubleshooting both hardware and LINUX, Windows/Mac operating systems.
  • Demonstrated knowledge and Experience of Office Apps like microsoft office and Google docs
  • Experience setting/managing remote locations.
  • Experience setting company wide VPN, wifi, various network and security appliances
  • Strong knowledge of Windows/Linux/Mac and networking.
  • Requires at least 2 years experience supervising support staff and leads.
  • Demonstrated experience with Configuration Management for workstation imaging and software distribution.
  • Excellent customer-service skills
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Hiring Team
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About Cleartrip

While I am sure you must have heard about us and what we do (about us), let me give you 5 simple reasons to join us. :)

  • Here, an idea has utmost respect…even more than free pizza!
  • There’s a hunger to achieve more
  • It’s a home away from home
  • Licence to think-out-of-the-ordinary is valid everywhere, from meeting rooms to pantry
  • Simple is not just simple – we value the smaller things that make a big difference

Other than this, Cleartrip harbours a no-cubicle culture. We believe in challenging the status quo and cutting across hierarchy to make things simpler. And yes, we do keep our teammates motivated by encouraging them with awards and perks. You can read more about this on our website.

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