Head - Risk & Operations

Matrix Partners
Bengaluru
8 - 10 yrs exp
8 - 10 yrs exp
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About opportunityAbout opportunity

What we must say

  • We are a fintech committed to digitally banking the mass market consumer (Salary Range: 8K – 25K).
  • By design, we intend automating every interaction – whether it be a consumer journey or a backend process.
  • Automation will go hand in hand with newer product roll-outs and there will be an important role for operations and transactions risk management, defining processes, controls, monitoring and sampling, identifying exceptions and partnering with product & technology to get controls implemented.

What the role will involve

Risk Management

  • Formulate and implement an integrated risk management policy governing the adoption, defining controls and management of risks
  • At a transaction level, define & analyze failure events across parties
  • analyze integrations and operations SOPs; define & revise control checks and system limits and Fraud prevention - Draw up mitigating steps to arrest fraud
  • At a customer level, collaborate with entities across financial services and e-commerce in sharing information & developing score cards - At an entity level, Define, actively monitor and take steps to prevent souring of the exposure to different entities
  • Define and analyze failure events across parties, analyze integrations and operations SOPs, control checks and system limits
  • Define framework for fraud risk identification, management and prevention
  • Ensuring compliance with internal operating policies and procedures and any external regulatory, legal or contractual requirements

Operations

  • Defining customer journey/ processes related to all customer interactions
  • Monitoring and handling exceptions in current payment operations, managing transaction level requests, queries across product providers
  • Implement process changes as required for efficiency and ensure continuous risk mitigation
  • Set up new product related processes with a focus on customer service and automation
  • Managing reconciliation and reporting with all partners and clients
  • Working closely with technology team to frame requirements and implement technology solutions for smooth & timely roll out of new products and services

Background

  • 8-10 years Risk Management and Operations experience across payments / eCommerce in companies like – Paytm, PhonePe, Freecharge, Mobikwik etc
  • Experience with working across risk domains is a plus.
  • Experience with working across ERPs, Banking environments and other workflow tools is a big plus
  • Experience of process excellence, continuous improvement and partnering with product and technology for automation is also a big plus
  • Team management experience
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