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Customer Support Engineer

Juniper Networks
Bengaluru
2 - 4 years
Bengaluru
2 - 4 years
Customer Support
WAN
Network Troubleshooting
Switch
Hardware
VLAN Trunk Protocol
VLAN
Technical Support
Administration
Network Operations
Last active
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Active
Usually replies in 8 days
7
Customer Support
WAN
Network Troubleshooting
Switch
Hardware
VLAN Trunk Protocol
VLAN
Technical Support
Administration
Network Operations

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have been Customer Support Engineer with 2+ years of experience
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  About opportunity

Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper’s Campus & Data-Center products (EX, QFX &QFabric) & technologies.

Key Responsibilities

  • The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
  • Demonstrate ownership of customer reported issues till resolution.
  • Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.
  • Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

  • Excellent verbal and written communication, presentation and customer handling skills.
  • Ability to logically troubleshoot complex and high impact problems.
  • Self-learner with appetite for continuous development.
  • In-depth knowledge of the following:
  • Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
  • IP routing protocol (BGP, OSPF, RIP),
  • Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
  • Scripting skills like Python, Perl, or Shell (bash,ksh,csh) would be considered as added advantage.

Preferred Work Experience

  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • Troubleshooting complex networking in Routing/Switching domain
  • Experience in working with Product Development/Engineering team to resolve customer reported issues.
  • Proven track record of implementing automation technologies.
  • Network Design and implementation experience in Datacenters would be a plus.

Educational Qualification

  • Engineering Graduates with 2+ years of relevant work experience
  • JNCIE or CCIE in Routing & Switching is a Plus.
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Customer Support Engineer

Juniper Networks   •   Bengaluru