CCT Operations Manager

Airtel X Labs
Gurgaon
8 - 11 yrs exp
8 - 11 yrs exp
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About opportunityAbout opportunity

Desired Skills and Experience:

  • 8 to 11+ years of experience in CCT Operations Management
  • Manages business operations across CCT with knowledge on Avaya Red Product Suite
  • Overall quality and cost-effective service and operations delivery for Business.
  • Complete CCT operational ownership of all LoB’s of Bharti Airtel
  • Managing the technical/service delivery relationship with the Business.
  • Handle end to end service delivery for CCT Avaya Red solution along with its Product Suite knowledge
  • Manages Escalation communication and Governance issues
  • Excellent verbal and written communication skills, Excellent project management skills,
  • Strong Excel skills, Key understanding of the voice of the business?
  • Proven experience in dealing with global business satisfaction program

Responsibilities

  • Managing the day-to-day work of the maintenance delivery team in accordance with the SLA’s.
  • Reviewing change request approval and then implementation of these activities.?
  • Coordinating with Change, Incident management team for smooth execution of change and earlier resolution of incidents.?
  • Managing operation resources and ensuring overall stability of the CCT domain stack
  • Engaging with implementation teams developing, reviewing and finalizing the implementation plans for new projects, and achieving approval for opportunities. Supporting delivery resources and ensuring that qualified internal and contractor resources are in place to meet program or other goals according to plan.
  • Conducting and participating in readiness reviews, service reviews
  • Take and own the business satisfaction scores Monitoring, measuring and improving overall Business satisfaction through process improvement, resource improvement and other steps, either directly or through escalation.
  • Managing risk and impact of Business change requests and identifying service implications.
  • Developing proactive business satisfaction programs
  • Overall Account ownership and accountability

Education Qualification

  • Bachelor's degree in computer science, Computers Engineering or comparable experience
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About Airtel X Labs

A true Indian MNC, operating out of 17 countries across Asia and Africa, we serve one in every 25 people on this planet. We aim to work towards our vision, driven by our values of AIR - Alive, Inclusive and Respectful. Being the world’s 3rd largest telecom service provider, we believe in providing our employees with an inspiring and motivating environment, and here is what our employees have to say about it!

All work and no play isn’t how we do things at Airtel X-Labs. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel X-Labs is fun, youthful and vibrant work culture.

Airtel X Labs is transforming from a telecom giant to a digital force and changing how cities use energy, to how people consume entertainment, to how companies manage their assets. There could not be a better time to join us and be a part of this incredible journey. Our mission is “Hunger to win customers for life” through exceptional customer experience and by building, world class digital products.

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