Business Analyst

Airtel X Labs
6 - 8 yrs exp
6 - 8 yrs exp
About opportunityAbout opportunity


Airtel Business is embarking on a BSS digital transformation involving a catalog driven architecture, a cross-market, omni-channel quote and order capture, orchestrated order management, a cutting-edge billing platform and CRM platform. The aim of this transformation is to provide our enterprise customers with best value bundled deals, rapid fulfillment, timely and accurate billing and enable us to take 5G, IoT and M2M services to our enterprise customers faster.

Key Responsibilities:

  • Map the functionality, business rules and key data entities of the existing Oracle eCRM system
  • Map the "To-Be" processes, workflows and functionality of the lead and opportunity management module, case management module, bill inquiry, customer 360 view, e-bonding and integrations.
  • Arrange workshops with customer experience, resolution desk, network team leads in B2B to gather their pain points and features ask-list
  • Document the processes in swimlane diagrams, data dictionary, sequence diagrams, business rules repository, etc.
  • Prioritize the ask-list into a neat product backlog
  • Work with the new Siebel CRM system vendor for by leading requirements gathering workshops, and over-seeing solution design, delivery plan for migration to the new Siebel CRM system
  • Review the requirements, solution design, and delivery plan
  • If needed run the RFP process to select the new Siebel CRM implementation vendor
  • Work with the Siebel CRM implementation vendor to lead the complete migration of CRM from the legacy Oracle eCRM to Siebel CRM
  • Plan migration and deployments to ensure seamless cutover
  • Raise risks and blockers to reporting manager and B2B CIO to ensure collaborative problem solving and quick resolutions of blockers and mitigation of risks
  • Post implementation, manage the handover to Ops as well as manage the CRM feature backlog prioritization with business and regular release cycle with the vendor

Desired Experience:

  • Significant experience with Siebel CRM
  • Significant experience in Telecom B2B domain
  • Overall IT experience of 6-8 years
  • Good written and verbal communication
  • Good documentation skills: swimlane diagrams, interaction diagrams, sequence diagrams, architecture diagrams, business rules, project plan preparation, GANTT charts, etc.
  • Good team player
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Hiring Team
About Airtel X Labs

A true Indian MNC, operating out of 17 countries across Asia and Africa, we serve one in every 25 people on this planet. We aim to work towards our vision, driven by our values of AIR - Alive, Inclusive and Respectful. Being the world’s 3rd largest telecom service provider, we believe in providing our employees with an inspiring and motivating environment, and here is what our employees have to say about it!

All work and no play isn’t how we do things at Airtel X-Labs. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel X-Labs is fun, youthful and vibrant work culture.

Airtel X Labs is transforming from a telecom giant to a digital force and changing how cities use energy, to how people consume entertainment, to how companies manage their assets. There could not be a better time to join us and be a part of this incredible journey. Our mission is “Hunger to win customers for life” through exceptional customer experience and by building, world class digital products.

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