Artificially Intelligent Human Resource
Bhrigu Joshi profile

Bhrigu Joshi, Director - Human Resources at MakeMyTrip Group | Digital HR Evangelist

31 May, 193 mins read

Human Resource is generally not known to be the front runner for adopting new technologies. However HR can’t remain isolated from the digital revolution which is gripping the overall business. Outside of the organization technologies powered by Artificial Intelligence, Machine Learning and Deep Learning are already impacting our lives in a big way. From getting our personalized playlist of songs on Spotify each morning to getting hotel recommendations by MakeMyTrip just when we want to plan our travel, technology is spoiling us for choice, personalization and convenience. Virtual assistants like Alexa and Siri are making interaction with technology as easy as interaction with humans. Human Resources needs to adapt to this new world order where technology and people need to coexist hand-to-hand. Most of these technologies are driven by the recent advances made in the areas of AI, ML and DL.

Until recently, the primary benefits of Human Resource technology were to improve efficiency and drive cost-savings by automating repetitive tasks. Today, the technologies can enable Human Resource teams to solve critical business challenges, drive exponential performance improvements and even impact larger business outcomes and profitability. AI is fueling HR’s transition from administrative to strategic to mission critical. It can help transform in the following ways:

* Personalization of Human Resource The one size fits all approach is fast becoming obsolete. Now AI presents an amazing opportunity to personalize the domain, keeping in mind the unique requirements of employees. If our business is ready to treat each customer uniquely why can’t Human Resource treat each employee uniquely?

* Best in Class Employee Experience The narrative is fast shifting from employee engagement to employee experience. AI in Human Resource can provide state-of-the-art employee experience across the employee lifecycle, from onboarding to exit. The intent here is to make all the employee transactions seamless and delightful. For example; is it possible to provide a virtual assistant, like Siri, to employees who can help them to do jobs like blocking meeting rooms, fixing up meeting, applying for leaves etc.? The answer is probably a ‘YES’.

* Data based Decision Making There is huge amount of data about each employee available in the organization. Natural Language Generation (NLG), powered by AI, has the ability to transform data into data-driven text automatically, which makes it a valuable asset for Human Resource teams across industries. Also can we draw insights from the available data and make predictions about employee attrition, retention, engagement level, learning needs etc.?

The next two parts of this blog will tell you how there is a huge opportunity for Human Resource to leverage the power of AI & ML to solve for some of the most pressing people challenges in the areas of Talent Acquisition, Learning and Career Development, Performance Management, Employee Engagement and Rewards & Recognition. There are other multiple areas also where AI & ML can add significant value such as HR operations, employer branding, succession planning, culture change, manpower planning etc. HR can no longer afford to be a laggard in adopting these transformational technologies, neither can it afford to isolate itself from the rest of the business. AI, ML & DL have immense potential to transform Human Resource into an ‘Artificially Intelligent Human Resource’...to be continued